Refund policy


All orders are non-refundable, please make sure you go over all of your items before checking out, once order is received you can NOT make any changes. Also at checkout, we ask that all card information is accurate at the time of checkout, please make sure that the billing and shipping address are valid/ match at the time of checkout to avoid your orders from being suspended. Again, please make sure all of the information is correct, because the shipping information cannot be changed after your order is placed and also orders cannot be canceled after being placed. If you have any questions regarding your order, please contact us via email info@lilyshouseofhair.com about your complaint. 

 

Return Policy

 


Effective Date: [4/1/2026]


Thank you for shopping with Lily’s House Of Hair LLC! We value your support and want to be transparent about our return policy.


 

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All Sales Are Final

 


Due to the hygienic nature of hair products, we do not accept returns, refunds, or exchanges on any items—including bundles, wigs, frontals, and closures.


Please double-check your order before completing your purchase.

 

 

 

❗ Exceptions for Wrong or Damaged Items:

 


If you receive the wrong item or a product that is defective/damaged, please follow these steps:

 

  1. Email us within 48 hours of delivery at info@lilyshouseofhair.com.

  2. Include:

     

    • Your order number

    • A clear photo of the item(s) received

    • A brief description of the issue

     

 


We will review your request and respond within 2–3 business days. If approved, we’ll send a replacement or offer store credit.

 

 

 

⚠️ Not Eligible:

 

 

  • Orders outside the 48-hour window

  • Items that have been worn, altered, installed, colored, or washed

  • Items with removed tags or original packaging missing

 

 

 

 

Shipping Policy

 


Effective Date: [4/1/2026]


We aim to deliver your hair products quickly and securely! Please review the following shipping guidelines for Lily’s House Of Hair LLC.

 

 

 

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Processing Time

 

 

  • Standard Orders: 2–3 business days

  • Custom Wig Orders: 5–7 business days (may vary based on style/volume)

    Orders are not processed on weekends or holidays.

 

 

 

 

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Shipping Time

 

 

  • Standard U.S. Shipping: 3–7 business days via USPS, UPS, or FedEx

  • Tracking info will be sent via email once shipped.

 

 

 

 

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Do You Ship Internationally?

 


[Yes ]

Shipping times and rates will vary by location. Duties/taxes are the customer’s responsibility.

 

 

 

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Lost or Delayed Packages

 

 

  • Once your package is in the hands of the carrier, we are not responsible for delays or losses.

  • If your tracking shows “delivered” but you haven’t received it, please contact your local carrier first.

  • For further assistance, reach out to us at info@lilyshouseofhair.com.

 

 

 

 

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Shipping Address Responsibility

 


Please make sure your shipping address is correct before completing your purchase.

We are not responsible for packages sent to incorrect or incomplete addresses.




Refund Policy

Effective Date: [4/1/2026]


Thank you for shopping with Lily’s House Of Hair LLC. We take pride in providing high-quality hair products and excellent customer service. Please read our refund policy carefully before making a purchase.


 

All Sales Are Final

 


Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges on any hair extensions, wigs, closures, or frontals once the product has been shipped.


 

Order Cancellations

 

 

  • Orders may be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, the order is processed and cannot be canceled or refunded.

 


 

Incorrect or Damaged Items

 


If you receive the wrong item or a product that is defective or damaged, please contact us within 3 days of delivery:

 

  • Email: info@lilyshouseofhair.com

  • Include your order number, photos of the item, and a description of the issue.

 


We will review the case and may offer a replacement or store credit depending on the situation.


 

Shipping Issues

 


Lily’s House Of Hair LLC is not responsible for lost, stolen, or delayed packages caused by the shipping carrier. Please contact the shipping provider directly for such issues.

 

 

Questions?

If you have any questions or concerns about your order, please reach out to us at info@lilyshouseofhair.com.